Support: help for students and contact with Instituto Fanilda Barros

Q: Does the course include a certificate? How do I get mine?

Yes. When you complete 70% of the lessons and activities, the certificate is released automatically. You download it directly from the course page, in the "Certificados" (Certificates) tab.

Support · Instituto Fanilda Barros

Stuck on something? We will sort it out.

If you are a student, here is what solves most cases in a minute: platform access, certificates and videos that will not open. Courses, registration or the clinic? The channel for each topic is further down.

Available Monday to Friday, 9 a.m. to 5 p.m. (Brasília time)

Questions about the course

How do I log in to the course platform?

Go to the login page and use the email and password you registered at the time of purchase. If you forgot your password, click "Esqueci minha senha" (Forgot my password) to reset it.

I can't access the course content. What should I do?

Check that your payment was approved and that you are using the correct credentials. Clear your browser cache or try another browser. If the problem continues, contact the team at the end of this page.

Does the course include a certificate? How do I get mine?

Yes. When you complete 70% of the lessons and activities, the certificate is released automatically. You download it directly from the course page, in the "Certificados" (Certificates) tab.

Can I watch the lessons offline?

The lessons are streamed and the videos cannot be downloaded. The supplementary material, however, can be downloaded for offline reference.

Troubleshooting guide

The three most common cases, with what to try, in order.

I can't watch the videos
1. Check your internet connection.
2. Refresh the page or open the site in another browser.
3. If you still can't, contact the team.
I didn't receive the confirmation email
1. Check your spam or junk folder.
2. Confirm that you typed the correct email when you registered.
3. If it is in neither folder, contact the team.
My progress is not being recorded
1. Confirm that you are logged in to the correct account.
2. Check whether the previous lessons are marked as completed.
3. If the problem continues, contact the team.

How-to videos

How to access the platform
Tour of the home page
Forgot my password: 3 ways to log in
I bought a course and did not get access
The lesson will not open or load
How to use the app
How to find a lesson by topic
Favorites: your review list
Study reminder
Where to find the e-books and materials
Course assessments and exams
How to update your profile
Course progress and when the certificate is released
How to issue your certificate
How to post your certificate on LinkedIn

Write to us

Choose the topic and tell us what you need. The team replies to the email address you provide, within one business day, Monday to Friday, 9 a.m. to 5 p.m. (Brasília time).

What would you like to talk about

Full name

Email If you are a student, use the same email as your purchase, since that is how we locate your access.

WhatsApp with country code Optional. Include the country code, for example +1 305 555 0123.

Your message If it is about support, tell us which course and at what step you got stuck. If an error message appears, paste it here.

I would like to receive news from the Institute by email, such as new courses and free materials.

We use this information to reply to you. You only receive news from the Institute if you check the option above, and you can ask for removal at any time at contato@fanildabarros.com.br.

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