Student support: help with access, certificates and lessons of the online courses

Q: Does the course include a certificate? How do I get mine?

Yes. When you complete 70% of the lessons and activities, the certificate is released automatically. You download it directly from the course page, in the "Certificados" (Certificates) tab.

Student support

Stuck on something? We will sort it out.

Here is what solves most cases in a minute: access to the platform, certificates and videos that will not open. If that does not solve it, contact the team at the end of the page.

Available Monday to Friday, 9 a.m. to 5 p.m. (Brasília time)

Questions about the course

How do I log in to the course platform?

Go to the login page and use the email and password you registered at the time of purchase. If you forgot your password, click "Esqueci minha senha" (Forgot my password) to reset it.

I can't access the course content. What should I do?

Check that your payment was approved and that you are using the correct credentials. Clear your browser cache or try another browser. If the problem continues, contact the team at the end of this page.

Does the course include a certificate? How do I get mine?

Yes. When you complete 70% of the lessons and activities, the certificate is released automatically. You download it directly from the course page, in the "Certificados" (Certificates) tab.

Can I watch the lessons offline?

The lessons are streamed and the videos cannot be downloaded. The supplementary material, however, can be downloaded for offline reference.

Troubleshooting guide

The three most common cases, with what to try, in order.

I can't watch the videos
1. Check your internet connection.
2. Refresh the page or open the site in another browser.
3. If you still can't, contact the team.
I didn't receive the confirmation email
1. Check your spam or junk folder.
2. Confirm that you typed the correct email when you registered.
3. If it is in neither folder, contact the team.
My progress is not being recorded
1. Confirm that you are logged in to the correct account.
2. Check whether the previous lessons are marked as completed.
3. If the problem continues, contact the team.